Warranty
Last updated: 21 October 2026
Every product we sell is sourced through authorized distribution channels and carries its original manufacturer's warranty. We don't sell grey-market or refurbished hardware unless a listing says so explicitly.
Coverage
Warranty length and coverage (parts, labour, on-site support, advance replacement, etc.) are set by the manufacturer and vary by brand and product line: servers, networking gear and security equipment each follow their own manufacturer's terms. The specific warranty period for a product is confirmed on your formal quote or order confirmation.
Before it ships
Equipment is racked, imaged and functionally tested by our engineers before dispatch. This pre-shipment check is separate from the manufacturer warranty and doesn't replace or shorten it.
What's not covered
Manufacturer warranties typically exclude damage from misuse, unauthorized modification or repair, environmental damage (power surges, liquid, fire), and normal wear on consumable parts. Exact exclusions are set by the manufacturer, not SNGEARS.
Making a claim
Contact sales@sngears.comwith your order reference, the affected product, and a description of the fault. We'll confirm whether it's handled directly by us or routed to the manufacturer's own support channel, whichever is faster for you, and keep you updated until it's resolved.